1. Introduction
At Faina Enterprises (Roorkee, Uttarakhand, India), we value your trust and are committed to protecting your privacy. This policy explains how we collect, handle, and safeguard your personal and business information when you browse our website, request a catalog, or submit a quotation inquiry.
2. Information We Collect
We only collect information that you voluntarily provide to us when communicating with our team, including:
- Contact Details: Your name, company name, email address, telephone number, and delivery country.
- Inquiry Details: Specific handcrafted brass, wooden, or iron products of interest, estimated order quantities, customizations (OEM/private label), and destination ports.
- Technical Usage: Anonymous, aggregated website statistics (such as page views and browser types) used strictly to optimize performance and navigation.
3. How We Use Your Information
Your information is used solely for legitimate business operations:
- Preparing accurate, competitive FOB/CIF quotations and proforma invoices.
- Communicating product specifications, sample developments, and dispatch schedules.
- Processing wholesale export orders and arranging sea/air freight documentation.
- Responding to customer support and technical product inquiries.
4. Data Confidentiality & Non-Disclosure
We respect intellectual property and business confidentiality. We never sell, rent, or trade your business information or customer lists. Custom designs, blueprints, and private label specifications shared with us are treated with strict confidentiality.
5. Cookies & Analytics
Our website uses minimal, functional cookies necessary for cart persistence and secure navigation. We do not use intrusive third-party cross-site ad tracking networks.
6. Contact Us
For any questions or privacy inquiries, contact us directly at msfainaenterprises@gmail.com or via phone/WhatsApp at +91 8077942861.